Last updated: 25 August 2025
What the enquiry form does
The website enquiry form prepares a structured email on your device and opens it in your email application. The form information is not stored by this website. VDCA receives the information only if you review and send the email.
Information you may provide
This may include your name, organisation, email address, phone number, vehicle details, project status, proposed modification, intended use, timing and known approval information.
Why VDCA uses it
VDCA uses enquiry information to understand and respond to your request, consider an appropriate scope of work, communicate about the project and maintain necessary business records. VDCA will not use an enquiry for unrelated marketing without a separate basis or permission.
Documents and sensitive information
The first enquiry does not accept file uploads. Do not include passwords, payment-card details, identity documents, confidential designs or unnecessary sensitive information. If detailed documents are later needed, VDCA will discuss a suitable controlled way to provide them.
Security and access
Access to enquiry emails is to be limited to people who need the information for the enquiry or ordinary business administration. VDCA is responsible for applying account-level safeguards, including strong unique credentials and multi-factor authentication, and for reviewing access when responsibilities change.
Retention and deletion
VDCA keeps personal information only while it is reasonably needed for the enquiry, an agreed project, normal business records or a legal requirement. Enquiry information should be reviewed periodically and deleted or de-identified when it is no longer required and there is no legal reason to retain it.
Email providers, disclosures and overseas processing
Your email provider and VDCA's email provider may process or store a sent message using infrastructure outside Australia. Their locations and handling practices are governed by their own services and policies. VDCA may disclose relevant information to professional advisers, technical specialists, testing providers or authorities only where reasonably necessary and lawful for the enquiry or project.
Data incidents
A suspected loss, unauthorised access or disclosure involving enquiry information should be reported promptly to VDCA. VDCA will assess the incident and take the steps required by applicable law, including the Notifiable Data Breaches scheme where it applies.
Access, correction and complaints
To ask what personal information VDCA holds about you, request a correction, report a security or privacy concern, or make a complaint, email matto@vdca.com.au or markg@vdca.com.au. VDCA will acknowledge the request, investigate it and respond within a reasonable time having regard to the issue and applicable Australian privacy obligations.
Official guidance is available from the Office of the Australian Information Commissioner on security and retention of personal information and the Notifiable Data Breaches scheme .